A familiar way to reach you
Customers send messages, voice notes and supported files to your connected business WhatsApp account. Your team handles the exchange alongside the customer conversation in SCOVerify.
CUSTOMER CONVERSATIONS, CONNECTED
One room.
Every conversation.
Bring messages, files, audio and video into a shared customer room. Connect the familiarity of WhatsApp with a meeting space where your team can talk, share and make decisions together.
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Explore an illustrative preview
Your teamYour team and your customer, together
Illustrative previewSCOVerify
The message, the meeting and the details — in one room.
Text & voice messages
Message translation
Audio & video calls
Screen & file sharing
FROM WHATSAPP TO YOUR CUSTOMER ROOM
Start on WhatsApp. Continue in your room.
With the business WhatsApp connection enabled, customers contact you in the app they know while your team handles the conversation in SCOVerify. A personal room link brings them into the browser when it is time for video or screen sharing.
- 01Customer on WhatsApp
- 02Recognised contact or waiting room
- 03Assigned SCOVerify room
The right room, with your permission
Recognised, verified contacts can be routed to an assigned room under its access rules. New contacts go to a waiting room for the administrator to admit.
A link when it is time to meet
The customer receives a personal room link in WhatsApp. They can choose to open it in their browser for video, screen sharing and the full SCOVerify experience.
Room access follows the administrator’s permissions. A verified contact can enter an assigned room directly; unknown contacts wait for approval. Video and screen sharing take place in the SCOVerify browser room.
BUILT AROUND THE CONVERSATION
Less friction.
More understanding.
Keep the customer conversation together as it moves from a quick question to a document review or a face-to-face meeting.
01 /
Your words. Their language.
Read messages in your preferred language, with the original text still in view. Translation is there when you need it.
ORIGINAL · ENGLISH
Good ideas travel.
TRANSLATION · SWEDISH
Bra idéer når fram.
02 /
A familiar face. A clearer idea.
Bring the room into an audio or video call. Share a screen, a window or a browser tab to show exactly what you mean.
03 /
The details, all together.
Keep documents, images and voice messages alongside the conversation. No need to piece the context back together.
A SIMPLE WAY IN
From invitation to conversation.
- 01
Invite your customer
Choose a room and send a personal invitation. For shared links, use the waiting room to review and admit each guest.
- 02
Open your room
Join in your browser. Choose your microphone and camera when it’s time to talk.
- 03
Keep the context together
Move between chat, calls and shared files. Keep the conversation in its room while your team follows up with the customer.
ACCESS UNDER YOUR CONTROL
Your space. A thoughtful way to share.
Give each customer or meeting its own space. Choose who can enter, use the waiting room for new arrivals and lock the room when you need to restrict access.
SCOVerifyInvitations with intention
Personal links, or host approval through a waiting room.
Encrypted before upload
Messages and files sent within SCOVerify rooms are encrypted in the browser before upload. Content exchanged through WhatsApp is processed by the connected business integration.
You control your presence
Microphone, camera and screen-sharing controls stay close at hand.
GOOD TO KNOW
A few things, answered.
Every customer conversation
deserves its own space.
Explore the room experience in SCOVerify. If you have been invited to a meeting, use the personal link from your host.
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